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Studio Policies

Prerequisites:

3 PRIVATE SESSIONS are required prior to taking Group Pilates Apparatus Classes.

Q: What are Pilates Apparatus Classes?
A: Any group class utilizing the reformer, tower, jumpboard, & chair

And since all of these classes are level specific, the 3 private sessions allow us to determine which class level is best for you. It is important to understand that although the majority of clients are able to move directly into group classes after their 3 private sessions, this is not the case for everybody. Your instructor does reserve the right to require additional private sessions from you prior to taking Pilates Apparatus Classes.

Q: I have prior experience on the Pilates Apparatus. Do I need to take the 3 Private Sessions?
A: No. You may take a Beginner Apparatus class instead. After your 1st class, the instructor will either give you approval to continue with Apparatus Classes or

     require 3 Private Sessions.

Q: Are private sessions required prior to taking Pilates Mat or Yoga classes?
A: No. Since Pilates Mat & Yoga classes are open level and do not utilize apparatus, we do not require private sessions prior to taking these classes.

 

24 Hour Cancellation Policy:

All Cancellations must be made with at least 24 Hour notice. Failure to do so will result in a full session charge. Clients with Unlimited Class packages will be charged a Late Cancel Fee. We regret that we cannot make exceptions to our 24 Hour Cancellation Policy. Same policy applies to No Shows.

 

How do I cancel my reservation?

Group Classes can be cancelled Online or via Email.

Private or Semi-private Sessions can be cancelled via Email or by calling the studio.

info@pilatesofpalmbeach.com

561-244-5566

 

 

Advanced Payment Required:

Advanced payment with a credit card on file is required for ALL bookings. You may choose to pay with cash or check at the time of your session, but a credit card on file is required prior to scheduling. No exceptions.

 

Wait Lists:

In the event you are moved from a Wait List into a group class, you will receive an email notification. If you do not show up for the class, you will be charged a full session fee.

 

Late Arrivals:

Please arrive on time for your class. If you are more than 10 minutes late, we CAN’T let you into class. This is for your safety and out of respect for your instructor and the other students.

 

Private Upgrade Fees:

Group classes with only 1 person will be subject to a private session upgrade fee to the credit card on file (Mat/Yoga Classes = $20, Apparatus Classes = $30).

 

AutoPayments:

We now offer an easy way for you to renew your studio packages! Whether you purchase a Series Package (5, 10, or 20 sessions at a time), or you purchase Unlimited Packages (1, 6, or 12 months), you can choose to automatically renew your package with your credit card on file. Here's how it works.

Series Packages: Your package will automatically renew and your credit card on file will be charged when your package reaches 0 sessions. The charge will occur the evening of your last session and will continue to do so 12 times until cancelled.

Unlimited Packages: Your package will automatically renew and your credit card on file will be charged on the day your package expires. This will occur on the same day each month. AutoPayments are scheduled in 12 month increments unless cancelled.

You may cancel AutoPay at anytime. Cancellation requests must be submitted via email to info@pilatesofpalmbeach.com at least 7 days prior to the next billing cycle. We cannot refund a renewal charge if cancellations are not made 7 days prior to renewal date.

 

Studio Etiquette

No Cell Phones. No talking while sessions in progress.

 

Attire

For Women:

Yoga Pants or Capris (nothing too short).

Sports Bra. Form fitted shirt (nothing too loose or baggy).

No jewelry. Hair back. No perfume.

For Men:

Sweat Pants or Gym Shorts (bike shorts required under gym shorts).

T-shirt (nothing too loose or baggy).

No Cologne.

For Feet:

Barefoot or Grip Socks.

Regular socks without grips are NOT allowed.

Toe-Sox available for purchase.

 

Purchases, Expiration, & Refunds

All packages expire 90 days from date of purchase.

All sales are final. No refunds.

When you purchase sessions, you are paying for a class and not an instructor. We reserve the right to provide a substitute instructor without prior notice.